Terms and Conditions

Most of the Service requires an account, and the details you give us must be accurate and current. One account per person — do not share your account or use someone else’s.

You must be at least 13 years old to use the Service. If you are under 20 or have legal restrictions on your capacity, you need a parent or guardian’s consent first.

You are responsible for keeping your password confidential and for everything that happens under your account. We recommend enabling two-factor authentication (MFA) in Settings. If you suspect unauthorised access, tell us immediately at hbgtech@hbg-th.com.

Your account is always yours, not your employer’s. When you join an organisation by invitation, that organisation can see only the learning that happens inside it — the courses it assigns, your progress, quiz results, and certificates it issues.

An organisation cannot see your learning at another organisation or your personal learning, and it cannot create or delete your account. If you leave or are removed from an organisation, your account and your personal learning history remain.

Where your organisation pays for the Service, it may assign mandatory courses, set deadlines, and view progress reports for its own members, to the extent permitted by Thai employment law and the Personal Data Protection Laws.

You agree not to:

• use the Service for anything unlawful, or in a way that infringes other people’s rights
• download, screen-record, copy, publish, resell, or share course content, videos, documents, or assessments outside the platform
• post content that is unlawful, obscene, harassing, hateful, or infringes someone else’s copyright
• cheat on assessments, falsify progress, or use scripts or bots to farm XP, coins, streaks, or any reward
• attempt to access another organisation’s or user’s data, break into the system, test for vulnerabilities without our written permission, or disrupt the Service
• reverse-engineer the Service, scrape it automatically, or use it to build a competing product

We may suspend or close accounts that breach these Terms, and in serious cases pursue legal remedies.

The content on the platform — courses, videos, documents, assessments, the software, our branding, and the avatar characters — belongs to us, to the organisation that produced the course, or to the instructor, as the case may be.

When you enrol, we grant you a limited, revocable, non-exclusive, non-transferable right to access that content for your own learning or your job. That right ends when your account closes or your access to the course expires.

You keep ownership of what you upload or post — courses you teach, files you submit, feed posts, comments, and your profile photo.

You grant us a non-exclusive, royalty-free right to store, display, back up, and distribute that content within the Service, only as far as needed to deliver the Service to you and to learners who are entitled to see it.

You confirm you have the rights to what you upload. We may remove content reported as unlawful or in breach of these Terms. If you believe your copyright has been infringed, write to hbgtech@hbg-th.com.

Live classes use your device’s camera and microphone only while you are in a classroom and only when you turn them on. You can turn them off, or revoke the permission in your device settings, at any time — the rest of the app keeps working.

Classes may be recorded so learners can watch them later. When a session is being recorded, the room shows a recording indicator. Speaking, enabling your camera, or chatting in a recorded session means you consent to that part being recorded. If you would rather not be recorded, keep your camera and microphone off.

Some parts of the Service are paid — individual courses, store products, and organisation licences. Prices are shown in Thai baht, inclusive of tax where stated at checkout.

Payments are handled by an external payment provider (Omise) via PromptPay. We do not store your card or bank account details on our systems; we keep only the transaction reference, the amount, and the payment status.

Coins, XP, levels, points, streaks, and avatar items are in-platform virtual items. They have no cash value and cannot be exchanged for money, transferred off the platform, or refunded in cash.

Digital courses can be refunded within 7 days of purchase if you have completed no more than 20% of the course and have not been issued a certificate. Physical goods can be returned within 7 days of delivery if unused and in original condition. Send requests to hbgtech@hbg-th.com.

Physical goods ship within Thailand only. Shipping fees are shown before you confirm an order.

A certificate issued by the platform confirms that you completed a course against the criteria its instructor or organisation set. Each certificate carries a public verification code (QR) that anyone holding the code can check.

Certificates are not government-accredited qualifications unless the course states otherwise explicitly.

The Service includes an AI assistant that summarises content, recommends courses, and answers questions about your learning. Its answers may be inaccurate or incomplete and are not legal, medical, financial, or other professional advice.

Please do not enter confidential information or sensitive personal data into the AI assistant. How that processing works is described in Appendix C of the Privacy Policy.

We may improve, add, or retire features. We aim for continuous availability but do not guarantee uninterrupted service; there may be planned maintenance or outages beyond our control.

If we retire a feature you have paid for, we will give reasonable notice and refund the unused portion pro rata.

You can close your account at any time — the steps are on the “Delete my account” page of our website.

We may suspend or close your account if you breach these Terms, where the law requires it, or to prevent harm to other users or to the Service. Except in serious cases, we will warn you first.

The Service is provided “as is”. We do not warrant that course content will get you a job, a pass mark, or any particular outcome.

To the extent permitted by law, we are not liable for indirect or consequential loss, or loss of profit or data, and our total liability to you will not exceed the amount you paid us in the 12 months before the event.

Nothing here limits your rights under Thai consumer protection law, or our liability for wilful misconduct or gross negligence.

These Terms are governed by Thai law, and disputes we cannot resolve together fall under the jurisdiction of the Thai courts. Please contact us first — most things are easier to fix directly.

We may update these Terms from time to time. For material changes we will give at least 30 days’ notice by email or in-app notification. Continuing to use the Service after the effective date means you accept the new version.

HB ACCOUNTING CO., LTD. 58-60 Rama III Soi 29, Bang Phongphang, Yan Nawa, Bangkok, 10120 hbgtech@hbg-th.com https://hbgfinance.com 0944725555

For personal data, rights requests, and account deletion, contact our Data Protection Officer: Kantinan Boonchalee, omu.kantinan@hbg-th.com, 0957079365